Raleigh, NC — June 30, 2025
As summer temperatures climb across North Carolina, the N.C. Division of Motor Vehicles (NCDMV) is rolling out new measures aimed at protecting customers from the heat while waiting for service.
In an announcement Monday, the NCDMV detailed several summertime adjustments intended to reduce outdoor wait times and keep visitors out of direct sunlight.
Among the changes:
- Expanded Appointment Slots: More appointment times are being added at high-demand offices statewide, helping reduce walk-in lines and speeding up service for those with scheduled visits.
- Indoor Waiting Areas: Offices with larger lobbies or nearby community spaces are designating additional indoor areas where customers can wait in air-conditioned comfort instead of forming outdoor lines.
- Text Notifications: Customers who check in at DMV offices can opt to receive text messages when it’s their turn, allowing them to wait in their vehicles or shaded areas.
- Increased Staffing: The agency has temporarily reassigned employees to help manage summer crowds, aiming to keep lines moving efficiently.
“We understand that standing outside in the heat can be uncomfortable and even dangerous, especially for older adults and those with health conditions,” said DMV Commissioner Wayne Goodwin. “We want to make sure our customers stay safe and cool while they’re waiting for service.”
The agency also reminded residents that many DMV services, such as license renewals, address changes, and duplicate credentials, can be completed online, helping customers avoid a trip altogether.
For more information or to schedule an appointment, customers can visit ncdot.gov/dmv.
With North Carolina facing several days of heat advisories in the coming weeks, officials are urging anyone who must visit DMV offices to stay hydrated, dress in lightweight clothing, and take advantage of the new measures to avoid the midday sun.
“Your safety comes first,” Goodwin said. “We’re committed to helping North Carolinians beat the heat while getting the services they need.”
