NEW YORK — Some Capital One customers continued to experience delays in receiving deposits and payments on Friday morning following a processing disruption that began earlier this week.
Reports of issues, particularly with deposits and account balances, surfaced Thursday, according to Downdetector, a platform that tracks service outages. As of 7 a.m. Friday, more than 2,000 users were still reporting problems, with 88% of those involving deposits.
In a statement emailed to customers on Thursday evening, Capital One explained that the disruptions were caused by a technical issue involving one of its service providers.
“This has delayed processing of some transactions, including direct deposits and Early Pay credit for direct deposits, as well as electronic payments and transfers (ACH),” the statement read.
The company’s social media channels indicated that the issue also affected small businesses and commercial bank accounts.
Capital One assured customers that most issues were expected to be resolved by Friday morning. However, any users still experiencing difficulties are encouraged to contact the company for assistance by calling the number on the back of their debit card or visiting a Capital One Branch or Café.
The situation highlights the reliance on third-party vendors in the financial services industry and the potential impact on account holders when disruptions occur.
