ROCKY MOUNT – The N.C. Division of Motor Vehicles today welcomed 80 new driver license examiners to their ranks as part of an annual graduation ceremony that took place at the DMV headquarters.
These 80 employees, following a five-week training program, will be deployed throughout the state to increase service levels at driver license offices.
DMV Commissioner Paul Tine is focused on ways to increase the service levels at DMV offices across the state.
“At DMV, we are a customer-focused organization. Our mission is to make every interaction with our customers as smooth, efficient, and as positive as possible,” said Tine, “The driver license examiner’s professionalism, patience, and expertise shapes the customer’s experience and their perception of who we are as an agency.”
Tips to improve your DMV Experience
While DMV continues work to address its staffing shortage, the division offers the following tips for improved customer experience:
• Renew early – Don’t wait until the last minute to renew your driver license or ID card. DMV sends a reminder card to the address on file six months before the expiration date. Customers can renew at any time during this six-month window.
• Renew online – In most cases, unless they renewed online last time, customers can renew their credential online.
• Make an appointment – Customers with appointments are serviced daily from office when the office opens until noon. Appointments can be scheduled up to 90 days in advance at skiptheline.ncdot.gov. Again, don’t wait until the last minute. It is not uncommon for the soonest available appointment to be several weeks out.
• Walk-in availability – Each full-time driver license office accepts walk-in customers on weekdays from noon-5 p.m. Part-time and express offices service only walk-in customers.
• Be prepared – Check the DMV website to make sure you bring the required documentation for your desired service. One frequently forgotten item is a printed document proving liability insurance.
• REAL ID – Customers can still obtain a REAL ID to fly commercially or to visit federal, military, and nuclear facilities. Required documents and additional information at ncrealid.gov.
